Terms and Conditions

These Terms and Conditions set out the rules for using the ShadowBet website and services and describe the relationship between us and our users. They apply whenever you access our platform, create an account, use any feature or claim a promotion. We expect you to read these terms carefully before registering or depositing. By using our services you accept these rules and agree to act in accordance with them.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your account. Do not share your password or log-in credentials. You must provide accurate and complete information when registering and keep your contact details up to date. We may suspend or close accounts where we suspect unauthorised access, fraud, or breaches of these terms.

Eligibility requirements

To open an account you must be of legal gambling age in your jurisdiction - in the United Kingdom this is 18 - and legally permitted to use our services. We may refuse registration or restrict access from countries where we do not operate. Creating multiple accounts is not permitted. We reserve the right to verify your identity and eligibility at any time and to refuse service where verification cannot be satisfactorily completed.

Acceptable platform use

You agree to use the platform lawfully and not to attempt to manipulate games, promotions or system performance. Cheating, collusion, abuse of bonuses, use of bots, chargeback fraud or any activity intended to exploit system faults is prohibited. We also expect users to respect other players and our staff; abusive or threatening behaviour may lead to account restrictions or closure.

General bonus and promotion rules

Promotions, welcome offers and ongoing bonuses are governed by specific terms that apply in addition to these general terms. Where promotions apply, the relevant offer terms will set out eligibility, wagering requirements, game contributions, maximum bets and any expiry or withdrawal restrictions. If you opt into a promotion you must comply with the stated conditions. Misuse of promotional offers may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

All deposits and withdrawals are subject to our verification procedures. We may require identity, address and source-of-funds documents before allowing withdrawals. Transaction limits, processing times and available payment methods may vary and are shown in your account. We reserve the right to withhold withdrawals while verification or fraud checks are pending. Fees charged by payment providers are your responsibility where applicable.

Account limits and responsible play

We encourage responsible play and provide tools to set deposit, loss and wager limits where available. You may request temporary or permanent account restrictions. If you suspect a problem with gambling you should seek help from recognised support organisations. We may also apply limits or self-exclusion where required to protect customers or to comply with our risk policies.

Dispute resolution

If you have a complaint please contact our support team with full details so we can investigate. We aim to resolve disputes fairly and promptly. If an issue remains unresolved we will explain the next steps and any independent dispute resolution options that may be available depending on your jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Where changes are material we will notify you through the platform or by other reasonable means. Continued use after notice constitutes acceptance of the updated terms. For clarity, the brand may be presented as Shadow Bet in some communications; both names refer to the same service.