Player Privacy Policy
Welcome to the privacy policy for ShadowBet. This page explains how we collect, use and protect the personal information you provide when you create an account, play games, place bets or otherwise interact with our services. We care about your privacy and set out below the main categories of data we process, how we use it and the controls available to you.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your name, date of birth, address, email and phone number. We also hold identity documents where required for verification and anti-money-laundering checks. Account credentials and contact preferences are stored for account management and security.
Technical data
We collect device and connection information including IP address, browser type, operating system and device identifiers. We also log activity on the site such as pages viewed, sessions, game history and error reports to help maintain service performance and protect accounts.
Transactional data
Payment and transactional records are retained to process deposits and withdrawals, manage bonuses where applicable, handle refunds and support dispute resolution. Transaction logs include payment method, amounts, timestamps and any relevant reference numbers.
How we use your information
We use data to operate and improve our services, confirm identity, process payments, prevent fraud, comply with legal obligations and respond to support enquiries. Aggregated, anonymised data may be used for analytics and product development. We will only use your personal information for the purposes set out at the time of collection or as permitted by applicable law.
Data protection and storage
We hold personal information only for as long as necessary for the purposes described. Appropriate technical and organisational measures are in place to protect data from unauthorised access, disclosure or loss. Access to personal data is restricted to authorised staff and trusted third-party providers who perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and support secure logins. You can manage cookie settings via your browser or the cookie controls provided on the site. Some features may not work correctly if cookies are disabled.
Your rights
You have the right to request access to your personal information, correct inaccuracies, and request deletion or restriction of processing where permitted by law. You may object to certain processing activities and request portability of your data in a structured format.
Access, correction and deletion of data
To exercise your rights, contact our support team through the in-site help options. We will respond to verifiable requests and may require proof of identity before making changes to protect account security. For account closure we will retain necessary records to meet legal and regulatory obligations.
Information sharing and third parties
We may share information with payment processors, identity-verification services, analytics providers and regulators where required. Third parties are contractually obliged to protect your information and use it only for the services they provide. We do not sell your personal information to third parties for marketing.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site or by other appropriate means. If you have questions about this policy or how we handle your information, contact our support team through the site. The Shadow Bet name may appear in communications and account materials as an alternative presentation of our brand.