Get in Touch With Our Team
If you need help with account queries, technical issues, billing or general feedback our support team is ready to assist. We can help with verification, withdrawals, problem-solving and guidance on responsible play. Contact us for quick help by email, phone or live chat; responses are handled by trained staff and logged for quality and security. Please have your account details to hand when contacting us. We aim to respond promptly and assist with KYC and payment queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account and verification queries) |
| General enquiries | [email protected] (company notices and general information) |
| Affiliate enquiries | [email protected] (partner programmes and payments) |
| Phone | +44 20 7432 1894 (call for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (weekend support by chat) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details to speed handling and avoid delays. Include your account ID and any relevant attachments so we can review your case and respond accurately.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled quickly, while more complex cases, such as payment checks or account investigations, may take longer to resolve depending on the nature of the issue and any required verification. We will keep you updated and provide an estimated timescale if additional review is needed.
Feedback
We’d love your feedback on ShadowBet. Send suggestions, ideas or bug reports to [email protected] and tell us how we can improve the site, promotions and customer service. We read every message carefully and use your input to prioritise fixes and new features. Thanks for helping Shadow Bet make the experience better for everyone.