Responsible Gambling Policy

At ShadowBet we take safer gambling seriously. We want every player to enjoy their time with us while staying in control. This page explains the practical tools and support we offer so you can set limits, take breaks and get help if gambling stops being fun.

Player protection principles

We focus on preventing harm and promoting responsible play. That means we provide clear account controls, staff trained to respond to concerns, and straightforward ways to pause or close accounts. We encourage sensible play and make it easy for you to manage activity at any time.

Activity-control tools

You can access a range of controls from your account or by contacting our support team. Typical tools include deposit limits, loss limits, session reminders and temporary account closures. Tools are designed to be simple to use and to help you stick to the limits you choose.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits can usually be changed via account settings or by asking support - please note some changes may take effect after a short waiting period to help prevent impulsive increases.

Loss and time controls

Loss limits help you cap spending over a chosen period. Time controls include session reminders and voluntary time-outs so you can step away when you need to. Use these features to keep play within your personal budget and routine.

Self-exclusion

If you need a longer break you can self-exclude. Self-exclusion can be set for a range of periods and will restrict access to your account during that time. To self-exclude, use your account tools or contact our support team. You can also choose to register with national schemes such as GAMSTOP for UK-wide exclusion.

Recognising signs of problematic behaviour

Be alert to changes in your gambling habits. Common warning signs include spending more time or money than intended, difficulty stopping, borrowing money for gambling, hiding activity from others, or neglecting responsibilities. If any of these apply, consider activating controls or seeking support.

Practical tips to keep control

Set a budget before you play and stick to it. Use deposit or loss limits and set session reminders. Take regular breaks and avoid chasing losses. Only gamble with money you can afford to lose and keep gambling separate from household finances.

Professional help and support organisations

If you need further help, contact organisations such as GamCare, BeGambleAware or the National Gambling Helpline. These services offer confidential advice and treatment options. You can also contact our support team at [email protected] for guidance on using account controls or arranging self-exclusion.

If you prefer, the Shadow Bet help centre provides step-by-step instructions for all safer-gambling tools and how to get additional support. We are here to help you play safely and responsibly.